Shipping Policy

Shipping Locations

We currently ship within Brisbane only.

Orders outside the Brisbane region are not available for delivery at this time.

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Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been prepared and dispatched, you will receive confirmation of shipment.

Processing times may vary slightly during busy periods.

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Shipping Method

All orders are shipped via courier service.

Courier provider may vary depending on the delivery location and availability.

Shipping times are dependent on the courier and may vary.

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Shipping Rates

We offer a flat shipping rate of $15 per order for deliveries within Brisbane.

Shipping costs are calculated and displayed at checkout before payment is completed.

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Local Pickup

Customers may choose to collect their order from our nursery location once their order is ready.

Pickup is available after confirmation from our team that the order is prepared.

Pickup address:

Templex Nursery
1895 Beaudesert Rd
Algester QLD 4115

Please wait for confirmation before arriving to collect your order.

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Delivery Timeframes

Estimated delivery time depends on the courier service.

While most orders arrive promptly, delivery times cannot be guaranteed once the parcel has been handed to the courier.

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Future Plant Shipping

We plan to introduce plant shipping options in the future.

Due to the specialised packaging and compliance requirements involved in safely shipping live plants, additional policies may apply when this service becomes available.

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Questions

If you have any questions about shipping or delivery, please contact us before placing your order.